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The Quality of Service According to Sangahavatthudhamma Principles of The Lee Police Station, Lamphun Province
Researcher : Arkom Sukma date : 29/01/2018
Degree : พุทธศาสตรมหาบัณฑิต(การบริหารจัดการคณะสงฆ์)
Committee :
  พระครูภาวนาโสภิต
  ปรารถนา พิชัย
  -
Graduate : 22 มีนาคม 2558
 
Abstract


Abstract

             The research on the quality of service accordance with the  Sangahavatthudhamma principles of the Lee Police Station, Lamphun Province with the aims  1) to determine the level of public satisfaction with the services provided by Sangahavatthudhamma principles of The Lee Police Station, Lee District, Lamphun Province, 2) to compare the satisfaction of the public service accordance with Sangahavatthu principles of The Lee Police Station, Lee District, Lamphun Province, classified by personal factors, 3) to study the problems, obstacles and suggestions about the services accordance with the Sangahavatthudhamma principles of The Lee Police Station, Lee District, Lamphun Province, 4) to study the success of the services accordance with  Sangahavatthudhamma principles of The Lee Police Station, Lee District, Lamphun Province, the sample population collected from the people who  served the services amount 300 people. Defined the sample by using Sample Size Table of Krejcie & Morgan, a sampling of 169 people and collected by Questionnaire and analyzed by a Statistical Package for Social Science Research. Analyzed the data Frequency, Percentage, Mean and Standard Deviation. Values of t - test and F – test, using one-way Analysis of Variance (One Way ANOVA). When found the different, test for pair differences by using a Least Significant Difference (LSD). As part of an open-ended question that shows the problems, obstacles and suggestions the researchers grouped the issues set out in an open-ended questionnaire. Then analyzed by using Frequency and essence data from interviews. The researcher to group the essence of the interview afterward analyzed its contents.

 

The results showed that

 

             1. Level of satisfaction on quality of service based on the Sangahavatthudhamma principles of the Lee Police Station, Lee District, Lamphun Province found that the respondents are satisfied with the quality of the services provided by the Sangahavatthudhamma principles. The overall average level at a  high. Considering in each aspect it was found that. The aspect of the Dàna,   Atthacariyà, and Samànattatà, ware in at high levels  and Piyavàcà, was at a medium level.

             2. The result of this hypothesis showed that the personal factors such as age, marital status, education, occupation and income differences, satisfied with different services and gender differences were found to be satisfied not different.

             3. Problems and suggestions about the quality of service based on the Sangahavatthudhamma Principles of the Lee Police Station, Lamphun Province found that the aspect of the Dàna, the staff lack of care in providing services with the average  at the highest level, the Piyavàcà, the officers greeting not pleasantly, unwillingly, the Atthacariyà, the officers not  taking care to serve the public, the Samànattatà, the officers provide the inequality and discrimination.

             4. The qualitative study found that the informants emphasized on attention services with accurate timely. Intend to service, assist with counseling, introducing of the service, to the people thoroughly, provide the facilities to the public. Introduced or explained the process to give the public a clear understanding.

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