ABSTRACT

              This research has the objectives to i) study the effectiveness of the provision of service of Tambon Dongyen Municipality, Muang District, Mukdahan Province (“the Effectiveness”); ii) compare the opinion of the people regarding the Effectiveness; and iii)  investigate the problem, barrier, and provide the suggestion on the provision of service of Tambon Dongyen Municipality, Muang District, Mukdahan Province. This research was conducted by using the survey research methodology. The data were collected by questionnaire. The sampling is 370 persons who came to receive the service from Tambon Dongyen Municipality, Muang District, Mukdahan Province and was done by multistage sampling technic.

The data analysis was conducted by utilizing the program designed for social science research. The analysis for personal data is done by statistics such as mean ( ), percentage, average, and standard deviation (S.D.). T-test was used to test the average difference between two groups and F-test by one way analysis for variance (One-way ANOVA) was used to test the difference between of average value from three or more groups. The significant was determined at 0.05. The collected data from open ended questions was analyzed by Content Analysis Technic.

The findings of this study are as follows :

The study found that overall level of the Effectiveness is at high level ( =3.53). When considering in each aspect, most of them are at high level, which are ( =3.58) for place aspect,  ( =3.51) for facilities aspect. However, in an aspect of officials providing the service the level is moderate, namely ( =3.49).

The comparison of the level of the Effectiveness by personal factor found that age difference has statistically influenced on the effectiveness at level of 0.01 whereas sex, educational level, occupation and income factors make no difference.

Regarding the problem or barrier of the provision of service of of Tambon Dongyen Municipality, Muang District, Mukdahan Province, in term of the officials, the officials do not have enough of human relation and service mind, the document explaining the process of each aspect of service is not enough. In term of venue, the overall environment is not appropriate. In term of facilities, it does not have enough staff to assist and suggest the process of the service.

And the suggestions towards the service of Tambon Dongyen Municipality, Muang District, Mukdahan Province are that i) the officials should build up their service mind; ii) in term of the venue, the overall environment should be improved and iii) in term of the facilities, there should be enough staff assisting people at information counter.